Refund policy
Return & Refund Policy
At Regalia, we are committed to ensuring you are completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it to us within $14 days of the date of delivery for a full refund or exchange, subject to the conditions below.
Eligibility for a Return
To be eligible for a return, your item must meet the following criteria:The return must be initiated within $14 days of receiving your item.
The watch must be in its original, new, and unworn condition. There should be no scratches, marks, or any other signs of wear.
All original packaging, including the watch box, display pillows, and manuals, must be included and in perfect condition.
All protective plastics, tags, and accessories must be intact and attached to the watch.
Watches that have had their bracelets resized or links removed are not eligible for return.
Non-Returnable Items
Clearance Items
Final sale items
How to Initiate a Return
- Contact Us: Please email our customer support team at info@regaliawatch.com or regalia.uandme@gmail.com with your order number and the reason for your return.
- Receive Instructions: We will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
- Ship the Item: You will be responsible for paying for your own shipping costs for returning your item. We strongly recommend using a trackable and insured shipping service, as we cannot be held responsible for items lost or damaged in transit. Please ensure the RMA number is clearly marked on the outside of the package. Or you can return to our retailers locations in person as well.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Damaged or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, please contact us at regalia.uandme@gmail.com within 24 hours of delivery. We will work with you to resolve the issue promptly.